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CX - Customer Experience

Feedback Solutions + Market Research Expertise + Analytics
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Enhance Customer Experience

Set and meet customer expectations!
Customer Experience = New Loyalty
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Customer Experience Matters!

Better Customer Experience = Better Bottom Line
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Customer Journey Mapping

Every interaction needs to be, examined , planned out and made easy for customers.
We’ll show you the way!
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Involve Real Customers

Find Out How

SurveyCX brings you the latest feedback technologies. robust market research techniques. analytics.

We help clients better understand their customers, markets and employees. We can go a step further by involving your customers and employees in the development of fantastic customer experiences.

Involve Real Customers

REAL CUSTOMERS

We’ll quickly recruit real customers. We’ll help you connect directly with customers that match your selection criteria.

INVOLVE

We’ll get them involved in creating customer experience solutions and how they are likely to be perceived.

SUCCEED

After obtaining initial insights, feedback and suggestions to new initiatives, we’ll revisit to see how their expectations are being met.

Customer Journey Mapping

Examining the customer journey is key to understanding things from the customer perspective. You have to exceed customer expectations. Identifying the customer touchpoints and knowing which ones are important for your customers allows you to put in place initiatives for improvement. This will enhance your customers’ experiences and deliver a better bottom line for your business.

See things from the customers view, uncover previously hidden items, spot behaviours, alternative paths, look at things from front line employees’ view to get a better perspective, identify gaps, and spot trends.

With many years of understanding customers on behalf of our clients we offer customer feedback solutions that help you and your team succeed. We help you map and understand your customer journeys so that you see the “real moments of truth”.

We put in place both internally run feedback programmes and normal market research type solutions. We bring independence to the process so you get an accurate picture of what your customers really think of you, their perceptions and how their expectations are being met.

Customer Journey Mapping is a great place to start looking from the outside-in. It will get you closer to understanding your customers, their expectations and how these are being met.

We’ll help you Understandyour...

Customers

Experience

Markets

Insights

Employees

Feedback

and so much more...

CX Importance

With competition in the marketplace, companies are realising that having great customer service and experiences is where the battle to succeed will be won.

Some organisations have marketing departments who are responsible for measuring customer satisfaction and tracking NPS scores, while others have taken a more integrated approach and at all levels the organisation - they have the customer at the centre of their culture and everything they do. Others are just starting – Where are you?

SurveyCX brings you the latest feedback technologies. robust market research techniques. analytics.

Involve Real Customers

REAL CUSTOMERS

INVOLVE

SUCCEED

Customer Journey Mapping

We’ll help you Understandyour...

Let us help you with your customer journey mapping.

CX Importance

Accreditations